70% of buying experiences are based on how the customer feels they are being treated.
Getting the buyer to say “yes” depends on building rapport and trust. That’s not always simple. The pressure of deadlines and sales targets can cause even the most skilled salespeople to become more focused on themselves instead of the person across from them.
Soft skills like empathy and communication bring the focus back to where it should be – the customer’s desires, pains and needs.
The focus of this interactive workshop is helping salespeople become better at sales through the application of soft skills. These skills will also have a positive effect upon their entire work and personal life. They will learn to improve communication, boost their listening and better serve the people around them.
Facilitator Dan Trommater uses world-class humour and magic to illustrate the principles and anchor the skills in your salesforce. Your team will work together and in small groups on workshop exercises designed to anchor the ideas and skills. This powerful experience will leave your team with practical tools and techniques to build better relationships and make more sales.