What do you do when faced with someone who has a point of view very different to your own? Do you tune it out? Do you start a passionate debate in the hopes of changing that person's mind? Or do you listen with empathy, trying to learn...
At 14, Christian Picciolini went from naïve teenager to white supremacist - and soon, the leader of the first neo-Nazi skinhead gang in the United States. Who would have guessed that he would later become an example of the power of empathy and compassion? Often when we...
Have you ever seen a Mentalist? Mentalists are performers who use magician's techniques to make it seem they have extraordinary mental powers. When presented properly, they seem to have a sixth sense that allows them to read people's minds. And while salespeople aren't mentalists, the great ones do have...
After years of facilitating workshops and presenting keynote addresses for employees at high-performing companies, I’ve learned that in successful companies, employees aren't overly competitive or stressed. In fact, what makes those companies successful is that their employees are actually happy and excited about going to...
Let's try out a little magic trick. Before you continue reading, I'd like you to think of three jobs that will employ the most people in the near future. Done? Great! Now I'm going to use magic to read your mind and tell you some of the jobs...
Some managers appear to be natural born leaders. But research shows that very few (including those who've gone on to be recognized as fantastic managers) exhibit leadership qualities early in life. Most people become great leaders thanks to practice, mentorship, and experience. Some of the world's biggest companies have taken...
How’s your week going? Mine has been super busy, in the best way. Saturday, I traveled to Chicago to deliver a keynote at the world’s largest dental lab conference, then on Tuesday I zipped up to Ottawa to facilitate a teamwork and communication workshop for...
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